Hostel A2C - Terms & Conditions

Internal Regulations

In accordance with Article 25 of Decree 13/2020 of May 18, the establishment has the following Internal Regulations which will be mandatory for guests of Hostel A2C with registration number in the Tourism Registry of Andalusia, H/SE/01303.

Article 25 of Decree 13/2020 states:

Hotel establishments must have internal regulations that establish mandatory rules for users during their stay, which cannot contravene the provisions of Law 13/2011 of December 23 or this Chapter.
The internal regulations must always be available to users and displayed at least in Spanish and English in a visible and easily accessible place within the establishment. These rules must be published on the establishment's website, if one exists.
Hotel operators may request assistance from the Security Forces to evict those who violate the internal regulations, fail to comply with the usual rules of social coexistence, or attempt to access or remain in the establishment for purposes other than the normal use of the service, in accordance with Article 36.4 of Law 13/2011 of December 23.

1. Identification Documents

Guests are required to present identification documents when entering the hotel establishment.

2. Admission Document

All users of the hotel establishment will receive an admission document before entry, which must be signed by the guest, containing: name of the establishment, category and registration number, accommodation unit number or identification, number of occupants, meal plan, check-in and check-out dates, and price of the accommodation if the guest contracted directly with the hotel. The signed admission document will be kept by the establishment.

3. Obligations of Tourist Service Users

The owners of the establishment may deny access or continuation of stay to users who fail to comply with the following duties (art. 36.3 and 22 of Tourism Law 13/2011):

Observe the rules of coexistence and hygiene for the proper use of tourist establishments.
Respect the internal regulations of tourist establishments, as long as they do not contravene the law.
Respect the agreed departure date by vacating the occupied unit.
Pay for the contracted services when the invoice is presented or within the agreed deadlines, without claims exempting from payment.
Respect the establishments, facilities and equipment of tourist companies.
Respect the environmental surroundings of the historical-cultural heritage and tourist resources of Andalusia.

4. Payment Guarantee

The hotel establishment may request a payment guarantee in advance, by any means: credit card, transfer, etc., for contracted services, whether for the entire reservation or extras.

5. Hotel Day

The hotel day begins at 12:00 noon on the first contracted day and ends at 12:00 noon on the departure date. During periods of high occupancy, room availability may be delayed up to three hours. Without prior agreement, extended stays beyond the contracted period will not be allowed. Overstaying will incur a charge of one more night plus any relocation costs for affected guests.

6. Shared Accommodation Units

Accommodation units are shared, with each guest assigned a specific bed. Sharing beds or sleeping in unassigned rooms/beds is prohibited.

7. Safety Deposit Box

The hotel provides a safety deposit box for valuables, which can be stored at Reception against receipt. The establishment is not responsible for the loss/theft of valuables not stored in the safe.

8. Cleaning Schedule

The room cleaning schedule is from 10:00 AM to 5:00 PM.

9. Smoking Policy

Smoking is prohibited in the establishment, except as permitted by Law 28/2005 on health measures against smoking and its amendment Law 42/2010 of December 30.

10. External Food and Beverages

Bringing external food/beverages for consumption inside the hotel is prohibited, except in designated areas.

11. Animals

Animals are prohibited without express authorization, except guide dogs as established by Law 5/1998 of November 23 on the use of guide dogs by visually impaired persons in Andalusia.

12. Denial of Access

For services available to both guests and the public, access/continuation of stay will be denied when:

Maximum capacity has been reached.
After the establishment's closing time.
When minimum age requirements are not met according to current regulations.
When entrance fees have not been paid (if applicable).
When violent behavior is shown, particularly aggression, disturbances, dangerous situations or harassment of others.
When minimum hygiene standards are not met.
When weapons or dangerous objects are carried, except for authorized security personnel on duty.
When drugs/narcotics/psychotropic substances are consumed or their effects are shown, or evident intoxication. Also for causing intentional damage, disturbances or noise complaints that affect the peace and privacy of others.

13. Police Assistance

In all these cases, the hotel may request assistance from the competent Police Authorities.

14. Payment Obligation

Nevertheless, in the cases mentioned above, the person remains obligated to pay for services consumed until denial of access or eviction.

Terms and Conditions

Topic	Details
Check-in and Check-out Times	Check-in begins at 2:00 PM and ends at 11:00 PM. Check-out ends at 11:00 AM. We have a storage room for your luggage if needed. Leaving later than the check-out time (11:00am) may result in a penalty charge equal to the cost of one more night.
Keys	Please leave the room key at reception every time you leave the building. In case of loss of the key outside the hostel, a penalty of €20 will apply. If you wish to keep the room key with you, you can do so by leaving a security deposit of €10 which will be refunded when you return the key.
Security Deposit Return	All services provided with a security deposit must be returned at the reception desk at the time of check-out to recover the deposit.
Payment	All non-refundable rates must be paid in advance. For this, we provide, for all non-refundable rates, a secure online banking link to make the payment. Not making the payment in advance may result in cancellation of the reservation. The rest of the rates can be paid in advance or on the day of check-in.
Cancellation Policy	A reservation can be cancelled free of charge up to 48 hours before the check-in date, if your rate is refundable. For reservations with non-refundable rate, if you cancel at any time, the reservation will be charged in full as a penalty. Cancelling the reservation with less than two days' notice has a penalty equivalent to one night of your stay. If your reservation has a non-refundable rate, the reservation will be charged in full. Not showing up on the day of entry before 11:00 PM may imply automatic cancellation of the reservation. Group reservations are subject to a different cancellation policy, which is detailed in the conditions attached to the quote provided. * Please note: Reservations made through third-party platforms such as Booking.com or HostelWorld may be subject to different cancellation policies.
Shortening Your Stay	In case of shortening your stay, if your rate is non-refundable, there will be no refund for unused nights. In case of shortening your stay and your rate is different from non-refundable, the remaining amount of the shortened nights will be refunded minus a cancellation fee equivalent to two nights of stay.
Conduct at the Hostel	We request respect towards other guests, neighbors and objects at the Hostel. If the guest arrives at the hostel in a state of drunkenness, it may result in the guest being prohibited from entering the room. Failure to comply with this requirement may result in guests being asked to leave the building.
No Smoking	Smoking is not allowed inside the building or on room balconies. Use only the designated areas to do so.
No Drugs	If a guest consumes drugs anywhere in the building, they will be asked to leave the premises. Failure to comply with this requirement may result in guests being asked to leave the building.
Alcoholic Beverages	Alcohol will not be served to minors under 18 years of age. Consuming alcoholic beverages in the rooms is not allowed, you can do so in the dining room or on the terrace.
Eating in the Room	Eating in the rooms is not allowed, you can do so in the dining room or on the terrace.
Personal Belongings	The Hostel is not responsible for guests' personal belongings. All guests have a private locker in the room to store their belongings. Please use it to avoid losses. We also provide the service of secure safe deposit boxes.
Use of Shared Rooms	Each bed has its corresponding locker available to store luggage. The Hostel is not responsible for any personal item lost, stolen or damaged. We give you your own key to lock your locker. Please use only the assigned bed and locker.

📌 Important: These Terms & Conditions are governed by Spanish legislation. In case of discrepancy between language versions, the Spanish version shall prevail. For any questions, please contact us at info@hostela2c.com or call +34 955 605 205.